1. Where are you based?
We are based in Germany.
2. How does shipping work?
- All our products are subjected to a period of handling before being shipped
- 99% of our orders leave the warehouse between 1 to 7 days after the order has been placed.
- You will receive an email confirmation when your order gets shipped along with a tracking number
3. When will I receive my order?
The delivery time is written on each product. We ship from our warehouses in Asia, the average delivery time is 2-4 weeks. Most of the time packets are delivered under 2 weeks for the USA.
4. I ordered two products, but have received only one ... what's happening?
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
5. What if I need to return a product?
Our team is available at firstname.lastname@example.org to help you make a return and we will answer any of your questions :)